For any reason you would like to return your order within 14 days, we offer you a pre-paid return label and a full refund.

Return process

  1. Contact and indicate the order number and the products that you would like to return.
  2. You will subsequently receive a pre-paid return label. (usually within 24h)
  3. Use the return label and ship the products to the stated address.
  4. As soon as the package arrives at our offices, we are going to refund you by your original payment method - including the shipping costs.

Return policy

  • You have notified Penarosa about the return within 14 days.
  • The product was successfully delivered to the stated address.
  • The product was returned with the original product-packaging.

Address for returns

If you do not like to use our return label, you can also organize the return to the following address at your own cost and at your own responsibility:

Omest – c/o Penarosa
Via Luigi Negrelli 15
39100 Bolzano
BZ - Italia

For further questions we are happy to help at

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